Refund policy

Return & Refund Policy (USA)

To initiate a return, please contact us at aysun.cus@gmail.com or call +1(747) 265-6446 during our business hours: Monday to Friday, 10 AM - 4 PM (LA Time - PST). Once your return is approved, we will provide instructions on how and where to send your package.

Please Read:

• As a seller, we are responsible for sending your packages on time and providing the tracking number.
• As a buyer, you are responsible for providing us with a secure address, as we are not responsible for lost packages after carrier delivery.

Please Note:

• We don't accept return on blades (open or unopened packages).
• Items returned without prior approval will not be accepted.

If you have any questions regarding returns, don't hesitate to reach out via email at aysun.cus@gmail.com or by phone during our business hours.

Partial Refunds or Restocking Fees

Item	Refund
Items in original condition	Full Refund
Items with damage, missing parts, not in original condition, or that have obvious signs of use for reasons not due to seller error	Up to 30% of the item price

International Return & Exchange Policy:

We accept returns and exchanges for international orders; however, customers are responsible for all return shipping costs. Please ensure the item is unused and in its original packaging. For assistance, contact our support team at aysun.cus@gmail.com or call +1(747) 265-6446 during our business hours: Monday to Friday, 10 AM - 4 PM (LA Time - PST) before initiating a return.